Shipping Policy

Order Processing

Orders are processed Monday through Friday. You will receive an email when your order has shipped or is ready for local pickup.

Processing may take slightly longer during promotions, product launches or periods of high order volume.

Shipping Rates & Delivery

For Canadian orders, standard shipping is $10 CAD on orders under $75. Orders of $75 CAD or more qualify for free standard shipping. Available delivery options are shown at checkout.

Once your order has shipped, you will receive tracking information by email. Carrier delivery estimates may vary by destination and service level.

Shipping Within Canada

Via Caffè ships Caffè Borbone products throughout Ontario and to eligible destinations across Canada. Standard shipping is $10 CAD on orders under $75, and orders of $75 CAD or more qualify for free standard shipping.

Local Pickup in Woodbridge

Local pickup is available at 55 Winges Road, Unit 3, Woodbridge, Ontario L4L 6B4. Select local pickup at checkout when available for your order.

You will receive an email when your order is ready for pickup. Please wait for your pickup confirmation before arriving.

Order Issues and Damaged Items

Coffee sales are final once shipped. If you receive the wrong item or your order arrives damaged, contact us within 7 days of delivery at verybestdistributing@gmail.com so we can review the issue and assist.

Incorrect Shipping Information

Please review your shipping address carefully at checkout. If you notice an error after placing your order, contact us as soon as possible at verybestdistributing@gmail.com.

Contact Us

Questions about shipping, delivery or pickup can be directed to verybestdistributing@gmail.com or 416-671-6168.

Last updated: July 8, 2026